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Delivery & Returns

Delivery Information:

Free Delivery on orders Over £100 Plus Vat to UK Mainland addresses ONLY.

Orders Under £100 Plus Vat incur a flat rate charge of £12.00 to UK Mainland addresses.

Orders placed before 14:00pm where possible shall be dispatched for next day delivery via one of our couriers, this is stock dependent as CCM do not display live stock, it is therefore possible for us to run out of stock of certain products. If this were to occur with your order we will endeavour to source the goods from the manufacturer as quickly as possible and also notify you of any extended lead times.

Weekends and bank holidays are excluded from our standard delivery service, any order placed after 14:00pm Friday or over the weekend shall be received and promptly dispatched on the next commencing working day.

PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY COSTS INCURRED FOR UNUSED LABOUR WHERE ITEMS HAVE NOT TURNED UP OR ARE INCOMPLETE OR FAULTY. WE THEREFORE RECOMMEND THAT YOU DO NOT BOOK ELECTRICIANS, PLUMBERS, BUILDERS ETC UNTIL YOU HAVE RECEIVED THE ITEMS YOU HAVE ORDERED.    

Returns & Refunds:

Faulty & Incorrect Goods

No claims for shortages and or damage can be considered unless we are notified in writing within 2 working days from date of delivery.

Faulty goods must be returned within the manufacturer's warranty period

Please call us on 01322 334685 if you only wish to only return part of a product.

Faulty products with a manufacturer's warranty period will be replaced, repaired or refunded at our discretion.

PLEASE NOTE CCM CANNOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INDIRECT LOSS.

Non Faulty Goods

All returned items are thoroughly checked before a refund is issued.

PLEASE NOTE ON NON FAULTY RETURNS WE SHALL ONLY REFUND THE VALUE OF THE GOODS AND NOT THE ORIGINAL CARRIAGE CHARGE.

The item(s) has to be received back in the original manufacturer's packaging, in perfect condition and ready for re-sale. Where appropriate, any manuals or user information documents must be included with them.

Any writing or labels attached to a product will prevent us from being able to re-sell the item as new and we unfortunately will not be able to issue a refund as a result.

Goods need to be returned within 14 days of purchase at the customers discretion, WE WILL NOT ACCEPT NON FAULTY ITEMS BACK AFTER 14 DAYS OR PURCHASE. 

Excluded are goods made or altered to the customers specification. Copper Earth Bars, Catenary Wire, Aluminium & Copper Tape and any Cable cut to length.

We are unable to refund any products that have been specially ordered. (Customers are made aware of this before committing to purchase)

YOU MUST RETURN ANY NON FAULTY GOODS AT YOUR OWN EXPENSE.

Returns are to be sent to the address provided below

CCM Supplies Limited
141 Colyers Lane
Erith
Kent
DA8 3PB