Delivery & Returns

Delivery Information:

UK Mainland Delivery

• Free delivery on all orders over £200 + VAT
• £8.33 + VAT flat rate delivery on orders under £200 + VAT

(Applies to UK Mainland addresses only.)

Dispatch & Delivery Times

• We aim to dispatch all orders on a next working day service, where possible.
• Orders placed after 15:00pm on Friday, or at any time over the weekend or on UK bank holidays, will be processed and dispatched on the next working day.
• Please note: while we strive for next-day delivery on orders placed before 15:00pm, this cannot be guaranteed. Once your order is with our courier, any delivery delays are unfortunately outside of our control.

Deliveries Outside of UK Mainland

For orders being delivered outside of the UK mainland, your order will not be dispatched automatically.

We will contact you to confirm the delivery cost, as shipping charges for these locations are set by our courier providers and may vary depending on destination and order size. Your order will only be dispatched once you have agreed to the quoted delivery charge and payment has been successfully taken.

No Extra Surcharges on 3 Metre Items

Unlike many other suppliers, we do not apply additional surcharges for 3 metre length items. These products are delivered under our standard delivery terms without extra length-based fees.

If You Are Not Available to Receive Your Delivery

If the customer is unavailable to receive their delivery, or cannot be contacted using the phone number provided at checkout, the courier will not leave the goods unless a designated safe space or delivery location has been clearly specified at the time of order.

If no safe place is provided, the courier may attempt re-delivery or hold the goods for further instruction.

Onsite Deliveries

For deliveries to building sites or other onsite locations, responsibility for the goods passes to the customer once the delivery has been signed for. We cannot be held responsible for items that go missing after they have been accepted.

Stock Availability

We do not operate a live stock system, meaning that on rare occasions an item may become unavailable after your order has been placed. If this happens, we will do our best to source the product from the manufacturer as quickly as possible and will keep you informed of any updated lead times.

Returns & Refunds

Faulty or Incorrect Goods

If your order is faulty, damaged, or incorrect, please notify us within 24 hours of receiving your goods so we can resolve this promptly. Unfortunately, we are unable to consider any claims for shortages or damage reported after this time.

Please note that CCM cannot be held liable for any consequential or indirect loss arising from faulty or incorrect goods.

Non-Faulty Returns

We are happy to accept returns of non-faulty items, subject to the following conditions:

• All returned items are fully inspected before a refund is processed.
• For non-faulty returns, we will refund the value of the goods only — the original delivery charge is non-refundable.
• Items must be returned in their original manufacturer’s packaging, in perfect, unused condition, and suitable for resale.
• Products must be free from any markings, labels, or writing. If an item cannot be resold as new due to this, we will be unable to issue a refund.
• Non-faulty goods must be returned to us within 14 days of purchase. We cannot accept returns after this period.
• Return postage for non-faulty items is the responsibility of the customer.

Please note: We are unable to accept returns or issue refunds on any products that have been specially ordered or made to order. Customers are informed of this at the time of purchase before completing their order.